Frequently asked
How FiverrStar works
Common questions about buying templates and hiring designers.
What can I buy on FiverrStar?
Premium design templates — logos, business cards, brochures, social-media kits, stationery, packaging, and more. All assets are reviewed before listing.
How do I receive my files after buying?
Right after payment is confirmed, the order page shows a download button for every file in your order. You can re-download from your account at any time.
Do I need an account to buy?
No. You can checkout as a guest. We will create a passwordless account in your name so you can come back and download later — just click the activation link in your receipt email to set a password.
What payment methods do you accept?
PayPal and Payoneer. Both support credit and debit cards.
What licence do I get?
A non-exclusive, worldwide licence to use the asset in your own commercial or personal projects. You may not resell or redistribute the file itself.
Can I get a refund?
Because templates are delivered immediately, all sales are final unless the file is materially different from its description or is corrupted. Refund requests can be raised within 7 days via the contact page.
How do I become a designer (seller)?
Sign up and choose "I want to sell my designs". Our admin team will review your application. Once approved, you can upload up to 10 files per day for review.
How much do designers earn?
Designers earn 35% of every approved sale. Payouts go via PayPal or Payoneer.
Why is my upload "pending"?
Every seller upload is reviewed by FiverrStar admin before it appears in the shop. Reviews typically complete within 1–2 business days.
How do I hire a designer directly?
Visit the Designers page, open a profile, and use the "Work with [name]" form. Hassan reviews every enquiry and routes it to the right designer within one business day.
Where can I get support?
Use the contact page — we offer email, WhatsApp, and a contact form. Replies within one business day.
Still have questions?
Our team is happy to help — message us via the contact page or jump straight onto WhatsApp.
Get in touch